Customer Service:

Customer service desks are located on the ground level near the main entrance and near the main exhibition area.

Car Wash Service:

Car wash services are available on all parking levels.

Courier Services:

DHL counter is located on the basement level.

Government Services:

The following government services are available at Marina Mall:

  • Abu Dhabi Community Police
  • Certificate of good conduct and behavior
  • Police services
  • Infinity Services
  • Ministry of Labor
  • Ministry of Foreign Affairs
  • Ministry of the Interior
  • Traffic Management Licensing
  • Health Authority - Abu Dhabi
  • Emirates Post
  • Abu Dhabi Chamber of Commerce and Industry
  • Consultancy Services
  • Typing Services
  • Tasheel Services
  • Legal Translation
  • Insurance Services
  • Municipality of Abu Dhabi City
  • Etisalat

Lost & Found Assistance:

For lost and found assistance, visit any of the two customer service desks in Marina Mall.

Mall Directory:

Marina Mall’s directory is located in various locations in the Mall.

Mobile Phone Recharging/Bill Payment:

  • Two mobile charging booths that allow visitors to plug in their phones for charging and leave it under lock and key for 30 minutes while they go shopping.
  • A dedicated Etisalat & Du counters are located on the first level.
  • A mobile charging center is available at Al Gadget kiosk on the first level opposite to Axiom Telecom.

Persons with Disabilities Parking:

There are designated parking spaces for people with disabilities, located close to all of the Mall entrances.

Prayer Rooms for Men & Women:

Prayer rooms are located near 2XL on the basement level and on the lower basement level.

Mall Guide:

Mall guides with listings of all stores and services in Marina Mall are offered to visitors. These are available at all of the customer service desks.

Taxis drop-off and pick-up:

Taxi drop-off and pick-up are available by Marina Mall’s main entrance.

Valet Parking:

Valet parking is available at the main entrance, north entrance and VIP entrance.


Wheelchairs are available free-of-charge at both the customer service desks, this is subject to availability.

AED Machine:

AED Machines are located beside the Main Customer Service Counter

Baby Changing Facilities:

Baby changing facilities are located in various female restrooms.

Big Bus Tour:

The Big Bus tour is located by the main entrance.


Mall Operating Hours
ٍٍٍSunday - Thursday
10:00am -11:00pm
Friday - Saturday
10:00am- 12:00am

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